Returns & Exchanges
At Godavari Vantillu, we strive to ensure every bite of our traditional sweets and pickles brings you joy; however, due to the perishable nature of our food products, we only accept returns for items that arrive damaged or incorrect.
Report Issue
Contact our support team within 24 hours of delivery by emailing your order number and clear photos of the damaged or incorrect item.
Verification
Our quality assurance team will review your claim and the provided images to verify the eligibility for a replacement or refund.
Approval Notification
Once verified, you will receive an email confirmation regarding the approval status of your request within 2 business days.
Resolution
Approved claims will result in a fresh replacement being dispatched immediately or a full refund processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing